How can we help you today?
Get expert diagnostics, repair appointments, remote assistance, and order support from certified Geek Squad Agents.
Choose Your Device for Expert Support
Certified Geek Squad technicians repair, configure, and protect all major brands regardless of where you bought them.
Computers & Laptops
Windows • Mac • PC
Cell Phones
iPhone • Samsung • Pixel
Tablets & iPads
Screen • Battery • iPad
TV & Home Theater
Mounting • Soundbars
Major Appliances
Fridge • Washer • Dryer
Smart Home
Cameras • Ring • Alexa
Wi-Fi & Networks
Mesh • Routers • Speed
Printers & Setup
Wireless • Drivers • Setup
Gaming Consoles
PS5 • Xbox • Switch
Virus & Security
Spyware • Deep Clean
Data Recovery
HDD • SSD • Backup
Car Electronics
Dash Cams • Sound • GPS
Smart Watches
Apple Watch • Galaxy • Sync
Audio & Headphones
AirPods • Bose • Sound
Cameras & Drones
DSLR • GoPro • DJI Care
Quick Support Options
Get immediate service booking, remote technician access, or track existing repairs.
Schedule a Repair
Book an in-store reservation at a Geek Squad Precinct or request home service.
24/7 Remote Support
Connect with an Agent online to troubleshoot computer and software issues immediately.
24/7 Live Chat
Connect immediately with a live technician online to get answers.
Help & Contact
Direct support directory, email inquiry form, and service hours.
My Best Buy Total™ Membership
Get 24/7/365 tech support on all tech and appliances in your home, no matter where you bought them. Includes product protection on eligible purchases.
Geek Squad® Certified
Over 20,000 certified technicians across North America ready to assist you.
How Best Buy Geek Squad Support Works
Simple 3-step process to get your issues resolved swiftly.
Choose Service Mode
Select between 24/7 instant Remote Support, scheduling an in-store precinct appointment, or in-home technician dispatch.
Diagnostic & Estimate
Our certified technicians inspect your hardware and software, providing transparent estimates before starting any repair.
Repair & Quality Check
Your device is repaired with genuine parts, tested thoroughly, backed by Geek Squad warranty, and returned ready to use.
Frequently Asked Questions
Quick answers to common questions about Best Buy support and repairs.
Do I need to have purchased my device from Best Buy to get Geek Squad support?
No! Geek Squad repairs and supports devices bought from any retailer or manufacturer, including Apple, Dell, HP, Samsung, Lenovo, Sony, LG, and more.
How do I check the status of my active repair?
You can check your repair status 24/7 by visiting our Track Repair Status page with your Service Order number and phone number or last name.
How does Remote Tech Support work?
With your permission, a Geek Squad Agent connects securely to your computer over the internet to diagnose problems, remove viruses, configure printers, optimize performance, and install software.
Are Best Buy and Geek Squad Apple Authorized Service Providers?
Yes! Best Buy is an Apple Authorized Service Provider (AASP). We use genuine Apple parts and our agents are Apple-certified for iPhone, iPad, Mac, and Apple Watch repairs.